Frequently Asked Questions
I am attempting to register for a portal account to complete my Credential Renewal, but it
says that I already have an account.
Users may already have a portal account if they completed the ACLR survey using the survey tool released in 2020. To complete your Credential Renewal, please log in using the same e-mail address and password that was used to register for the portal to
complete the ACLR.
If you do not remember your password, please navigate to https://my.paoc.org and click the “Forgot your password?” button. After entering your e-mail address, click send and you will be able to reset your
password using the instructions that were sent to your e-mail address.
NOTE: If you are able to successfully log in to the portal and do not see your pending renewal in the “Credential” section, please contact us using the Portal Support Form so that our staff can assist you.
I am attempting to register for a portal account to complete the ACLR survey for my church,
but it says that I already have an account.
Users may already have a portal account if they completed their Credential Renewal using the tool released in 2020. To complete the ACLR Survey for your church, please log in using the same e-mail address and password that was used to register for the
portal for your Credential Renewal.
If you do not remember your password, please navigate to https://my.paoc.org and click the “Forgot your password?” button. After entering your e-mail address, click send and you will be able to reset your
password using the instructions that were sent to your e-mail address.
NOTE: If you are able to successfully log in to the portal and do not see a pending ACLR survey for your church in the “Church” section, please contact us using the Portal Support Form so that our staff can assist you.