Resource Development Assistant

Mississauga Ontario, Canada

Oct 18, 2019    Permanent


Job Description

Reporting to the Data Systems and Donations Manager, the work includes administrative activities to support acquiring, stewarding and retaining supporters. The majority of the work is performed using a Raisers Edge database system. The work also includes significant personal interactions with ERDO’s donors and sponsors. Key Responsibilities: • Lead reception and call and e-mail handling for ERDO inquiries • Responding to and disseminating e-mail inquiries received by ERDO • Phoning account holders in arrears • Gift entry and account corrections in Raiser’s Edge • Renewal Letters - collection of data and mailing • Performing general administrative duties including but not limited to banking, filing, mail opening and stocking of supplies

Required Skills

• Strong customer service and organizational skills • Ability to express yourself clearly and professionally in written and verbal English communications • Experienced in data entry and functions with Raisers Edge and/or donor management systems • Word processing speed of 50 wpm or greater • Demonstrated computer skills and aptitude; fully conversant with Microsoft Outlook, Word and Excel. • Experience working effectively in a team environment

Education Required

• Post-secondary education preferred

Experience Required

• Prior experience with Raiser’s Edge in an administrative position • Prior experience with arrears calling in a charity environment • Bilingualism (French) • Familiarity with relief and development activities and principles of social justice


Human Resources

Mississauga Ontario
L5N 5Z6

Ministry Type

International Office