ERDO Bilingual ChildCARE Plus Administrator

Do you have a passion for Christian humanitarian ministry and want to use your gifts to be part of incredible life-transforming work? ERDO (Emergency Relief and Development Overseas) is a registered Canadian charity that serves as the humanitarian agency of the Pentecostal Assemblies of Canada. We work in over 30 countries worldwide providing child sponsorship programs, crisis response and community development projects. In 2020, ERDO was again ranked by Charity Intelligence as one of the Top 100 Rated Charities in Canada. In late October 2019, Maclean's magazine cited ERDO as one of the top 100 charities of 2020, and ranked us #24 in Canada. We are currently looking for a Bilingual ChildCARE Plus Administrator. Reporting to the ChildCARE Plus Manager, the work includes receiving information from CCP programs, creating child profiles, and connecting sponsors to available children. Most of the work is completed using Raiser’s Edge (RE) software. The work also includes significant personal interactions with sponsors and CCP program partners in both French and English. Responsibilities: • Creating child sponsorship profiles based on information provided by program staff and fulfilling the required sponsor information • Entering child and sponsor information accurately into RE following prescribed guidelines • Communicating with external CCP program partners regarding child applications, child letter correspondence and photos • Assembling and mailing program newsletters to sponsors • Sponsor account management – writing to sponsors as needed regarding the status of accounts, including financial issues, changing child information, and responding to sponsor questions by phone, email or letter • Responding to general inquiries about the CCP program and ERDO • Sending promotional material to organizations and advocates as requested • Performing general admin duties including phone resource, filing, photocopying and other assistance where most needed • Ensuring that all correspondence accurately reflects ERDO and customer service excellence

• Strong customer service orientation • Experienced in working with Raisers Edge and/or donor management systems • Demonstrated computer skills and aptitude; fully conversant with the Microsoft suite of programs – Word, Excel, PowerPoint, Publisher • Strong written and oral communication skills in both official languages (including excellent spelling and grammar skills) • Ability to make quality decisions within the scope of authority • Ability to take initiative, work quickly and accurately, and develop and implement improvements in work processes • Experience working effectively in a team environment

College/University education

Assets: • Prior experience in a customer service setting • Familiarity with relief and development activities and principles of social justice